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Stéphane Depaepe

PHCom Go-to-Market: Strategy, People, Processes, and Systems

From Stéphane Depaepe, the 25.08.2025
PHCom Go-to-Market: Strategy, People, Processes, and Systems

PHCom's Go-to-Market is based on an integrated commercial system including strategy, people, processes, and information systems aimed at maximising sales and profitability.

Strategy (Sales Strategy)

The strategy focuses on three main axes:

  • WHO: Whom to sell to
  • WHAT: What to sell
  • HOW: How to sell and communicate

WHO – Whom to sell to

PHCom identifies credible business sectors based on your experience and ours. Market segmentation can be done by firmographic criteria, technographic features, or using databases such as Kompass, Inoopa, Cognism, Trends, Graydon, Lusha, Buzzy, etc.

It is crucial to thoroughly know the target companies, their needs, and purchasing processes by defining appropriate B2B buyer personas, then selecting the right distribution channels.

WHAT – What to sell

This involves clearly defining the added value of your products or services, from MVP to future versions. The thinking includes USPs and translating features into customer benefits.

Adaptation to segments is essential, as is managing the specific interests of distributors.

HOW – How to sell and communicate

This part covers lead generation (mailing, cold calling, networking, trade fairs, advertising…), appointment setting, communication (brochures, website), and project execution with quality follow-up. Each medium has its own communication specifics.

People

Sales teams must combine technical, relational, and service-specific skills. Optimising talents is key to avoiding overload.

A successful Go-to-Market depends on active market listening, rapid adjustments, and feedback loops to maximise the value of every interaction.

Processes (Sales Process)

The sales process is structured around:

  • Commercial equation PVC/T: 10% improvement on each lever = 46% revenue increase.
  • Life cycle: target → generate → qualify → offer → negotiate → close.
  • Offer management: analysing risks, competitors, needs and presenting a personalised offer.
  • Closing: recognising buying signals, closing effectively and reassuring the client.

Information Systems (Information Management Systems)

A performant CRM is essential to manage customers, opportunities, and analysis. PHCom recommends structured follow-up with regular meetings and adapted KPIs.

Reporting tools optimise campaigns and improve return on investment.

Implement key performance indicators (KPIs) and regularly monitor your results to evaluate the efficiency of your strategy and make necessary adjustments.

Posted in Business Development - Télémarketing - Development Center - Call Center - Bruxelles
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Stéphane Depaepe

Thank you !

From Stéphane Depaepe, the 27.06.2025
Thank you !

Thank you all for this enriching afterwork on June 19, 2025!

Great discoveries, new encounters: so many opportunities to forge connections in ways other than through a screen.

Business development remains deeply human. Creating opportunities for face-to-face meetings is essential.
Let’s move beyond Teams and Google Meets appointments, and use these moments to start new business and build strong relationships.

See you at the next afterworks! Or should we say: « Alterwork », since it’s a different way of working together.
Weren’t you there? Or do you want to relive the atmosphere?

Take a dive into this short 2 minute 44 visual journey to (re)discover the evening.
Interested?

Photo credits: © 2025 Derek Prager / PHCom


Posted in Business Development - Télémarketing - Development Center - Call Center - Bruxelles
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Stéphane Depaepe

From Stéphane Depaepe, the 25.03.2025
Posted in Business Development - Télémarketing - Development Center - Call Center - Bruxelles
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Stéphane Depaepe

Government financial support for business development activities

From Stéphane Depaepe, the 27.10.2024

Government financial support for business development activities exist.
Read more in french or dutch

Posted in Business Development - Télémarketing - Development Center - Call Center - Bruxelles
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Stéphane Depaepe

Performance and Harmony, the environmental impact of PHCom

From Stéphane Depaepe, the 07.06.2024
Performance and Harmony, the environmental impact of PHCom

The environmental impact of a professional activity such as business-to-business prospecting starts with people, each individual, and leads to the company.

The two are intrinsically linked, and if a man or woman builds the company, the company must also contribute to building the man (or woman).

When we speak of performance, it concerns both the former and the latter, the same goes for harmony.

Two axes are defined to ensure a good balance within our organization. The first focuses on the relationships workers can have between themselves, within the company or externally, with clients.

The second axis is to utilize PHCom's expertise for companies that favorably impact our humanity in terms of ecological footprint, public health, living together, mobility, climate, ...


Within the internal organization

PHCom's strategy is to optimize the resources deployed to produce its services with the least possible environmental impacts:
Intensive teleworking since 2003
Abandonment of our offices for integration into a business center focused on "sustainable innovation"
Development of a management application limiting IT server usage as much as possible and fully dematerialized (0 paper policy)

We recruit people of all origins and ages, including retirees, to have diversity within teams. We recruit less able-bodied people if possible.

We communicate on good mental and physical health practices and organize regular meetings and training in this regard.

There is a fitness room in our offices.
The dinner events are organic and fruity.


Eco-responsible clients in sustainable development

Companies are the key players to meet the major challenges related to the future of our planet.

In view of the current ecological and social challenges, PHCom acts with the following will: that companies oriented towards sustainable development represent at least 50% of our activity.

We hope that this will positively impact our humanity in terms of ecological footprint, public health, living together, mobility, climate, ...

As entrepreneurs, let us support each other for a positive and peaceful future for our planet.

PHCom supports companies, people and the planet to grow in balance and to prosper. Concretely, here are some actions that are part of our services:

  • Providing practical training (in sales but also communication or management) to generate real changes and concrete implementations
  • Providing a collaborative database aimed at companies and decision makers, where every user adds and uses community data.
  • Sharing experiences: since 1996, a thousand companies have benefited from our expertise (which has been enriched)
    Connecting the right people who can carry joint projects

Here are some examples of PHCom clients contributing to a peaceful future for our planet:

  • Geolocation to reduce kilometers traveled and car consumption
  • Reorganization of human resources to reduce absenteeism, stress, burnout … and promote worker well-being
  • Development of measuring equipment in industry to reduce losses and breakdowns
  • Analysis and implementation of measures to reduce CO2 emissions
  • Installation of solar panels to produce clean electricity
  • Local delivery services with soft mobility
  • Communication and language mastery so people can work better together
  • Employment of students to provide learning opportunities in companies
  • Sponsorship of NGOs active in children's education
  • Assistance to elderly people in their autonomy
  • Production and distribution of green electricity to avoid the use of oil, gas or nuclear power

These are all themes carried by companies that PHCom has supported at the level of their commercial organization.

Our reflection: with external expertise, companies spend less precious energy (human time!) to achieve their goals.

And when these companies can contribute to the well-being of the planet, it concerns us!

Posted in Business Development - Télémarketing - Development Center - Call Center - Bruxelles
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