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Stéphane Depaepe

From Stéphane Depaepe, the 11.07.2016
Posted in Communication - Télémarketing - Development Center - Call Center - Bruxelles
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Marine Daniel

From Marine Daniel, the 13.06.2016
Posted in Communication - Télémarketing - Development Center - Call Center - Bruxelles
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Stéphane Depaepe

From Cold calling to Hot Calling

From Stéphane Depaepe, the 02.05.2016

Calling a manager or a company director should be prepared. The person you are speaking to will appreciate this. Cold calling is less and less popular.

Solutions exist to « rekindle a call ».

  1.  Establishing a favourable environment by already being known by the person you are speaking to. Having left a message on the voicemail, with the secretary; having already sent a short personal email with your reason for contacting ... all this contributes to initiating a conversation under good conditions.

  2. Setting the mood, immediately attracting attention. Optimizing the first 20 seconds by finding common ground and in so doing, getting a healthy attention from both sides. Showing that you are really interested in the other is giving yourself a chance to be interesting.

  3. Finding a common connection. Mentioning a person both of you know, a recommendation, calling on behalf of ... referring to a common contact identified on LinkedIn or on another network ... Some tips: saying that your colleague, Mr. So-and-So, asked to call; naming one’s own director who would appreciate a meeting …

  4. Making use of the Inbound Marketing and hot leads. An incoming call is easy to handle, rekindling a person who has completed a form is easy. There are still other ways to get in touch with an interesting company: identifying those who visit the company's website (more or less intensely), thereby showing interest. It is possible nowadays!

  5. Rekindling by mass e-mailing people who have visited at least 5 pages of the company’s website. Again, this is technologically possible and certainly useful because nothing beats a good telephone discussion to confirm a common interest.

For whom?
Even though these approaches can be implemented by a telemarketeer, the person who receives a call can also prepare to spend some quality time on the phone.

What is the point?
5 minutes on the telephone can be a life-changing experience. 
You can discover a new product, a new way of doing things, an added-value partner …
By remaining open to business proposals, everyone can make his life easier. 
If a real discussion takes place, everyone will benefit.

And now?
Have fun with your contacts! 
Ask questions.
And spend quality time on the phone !

20 years experience to share with us throughout this year

Posted in Business Development - Télémarketing - Development Center - Call Center - Bruxelles
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Stéphane Depaepe

20 years already !

From Stéphane Depaepe, the 01.05.2016
20 years already !

1996 -2016

20 years already !


Thank you for these 20 years rich in human experiences, exciting projects and challenges to which you have contributed.

Hundreds of clients have entrusted us with long and short term missions to accompany them in their commercial development. Thanks to those customers, we have explored various areas of activity that have enriched our knowledge and our experience in the B2B sector.

Furthermore, thank you to my whole team who made this adventure possible. Their autonomy guides our performance.

In the course of time, our manner of penetrating markets has evolved while today’s technical tools allow multiple breakthroughs. PHcom endeavors to stay ahead aiming to activate potential clients.

As long as they approach their profession differently, people remain at the heart of our activity : the « one to one » contacts, from person to person, constitute the value and richness of our activity.

Support for commercial development shines through at every moment. In times of crisis or growth, this support contributes to finding solutions through a human approach : the exchange between two persons. Everything can be automated but nothing will ever replace direct contact.

I wish that the next 20 years will allow us all to live those moments of fruitful exchanges on a personal and on a professional level.

Posted in Communication - Télémarketing - Development Center - Call Center - Bruxelles
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Stéphane Depaepe

From Stéphane Depaepe, the 07.03.2016
Posted in Commercial Efficiency - Télémarketing - Development Center - Call Center - Bruxelles
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